Zeitschrift für Tourismus und Gastgewerbe
Offener Zugang

Abstrakt

Establishing Tour Guide Work Safety and Risk Management Indicators System

Chang Te-Yi, Shen Ching-Cheng and Li Zhi-Wei

guide is an important part of tourism activities. In this study, senior tour guides, tour guide management supervisors and university tourism management teachers are the subjects of investigation, using literature analysis, in-depth interviews and Delphi research methods. To construct the tour guide work safety and risk management indicator system. The results show that the work safety and risk management indicator system of tour guide leader is divided into three layers, the first layer is the target layer, that is, the ultimate goal of work safety and risk management of tour guide; The second layer is composed of financial risk, personal risk, work risk, service tourist risk, Social psychosocial risk, natural disaster risk, career risk and family support risk. The third layer is the indicator attribute layer, which is composed of 34 items. The results show that work risk and career risk are the most important risk factors for the safety and risk management of tour guides, and the causes are analyzed to provide the reference for the safety assessment and risk aversion of the tourism related management departments and the tour guide.