Zeitschrift für Ergonomie
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Lean Manufacturing as an Automobile for Improving Productivity and Customer Satisfaction

Fasil Kebede

This paper is to review lean manufacturing literature and report in their definitions, objectives, tools, techniques and methodology.

This study aims to improve productivity and customer satisfaction through lean manufacturing for metals and engineering industries. Its aims also to understand the concept of lean manufacturing, various tools and techniques of lean, lean implementation benefits and barrier toward its implementation. Then, on the basis of the result, a conceptual frame work was developed to reduce the existing gaps.