Zeitschrift für Tourismus und Gastgewerbe
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What Kind of Tourism Education Must the School Offer?

Zeki Akinci

The quality of services offered in the tourism sector is experiencing intense competition can be achieved and improved through high-quality employees. The educational service quality in the schools offered tourism education plays a decisive role being qualified of the students who will be employed in the tourism sector in the future. In this context, it is of paramount importance to determine the expectations, perceptions and satisfactions in terms of the quality of educational services provided in schools. In this theoretical study, student expectations, perceptions and satisfaction have been assessed under the Maslow's Hierarchy of Needs and Herzberg's Two Factor Theory.